Privacy Policy

Introduction

Clinivoz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone and chat agent services.

Information We Collect

We may collect information about you in various ways, including:

• Personal information you provide (name, email, phone number, clinic information)
• Call recordings and transcripts for service improvement
• Chat conversation logs
• Usage data and analytics

HIPAA Compliance

As a service provider to healthcare organizations, we maintain full HIPAA compliance. All protected health information (PHI) is encrypted in transit and at rest. We sign Business Associate Agreements (BAAs) with all healthcare clients.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Improve and personalize your experience
• Communicate with you about our services
• Comply with legal obligations

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Contact Us

If you have questions about this Privacy Policy, please contact us at hello@clinivoz.com